ALVEST Internet Services makes every effort to respond to customer inquiries and complaints in a timely manner. ALVEST does not use automated email responses. All inquires are handled by a real live person and emails are answered within 24 hours (on a business day.) In most cases, if you email us by 2:00 p.m. we will respond to your emails the very same day.

If at all possible, please use our email and online ordering systems. They are put in place, not to distance ourselves from our customers, but to effectively streamline our systems and keep our operating costs low. Telephone support is, of course, needed in a few cases, but for the most part, online ordering and email responses handle our customers' needs. Online orders are processed quickly and emails are always answered individually. Just remember that every call to our toll-free line costs us money and raises the costs of our products and services.

Our online ordering system utilizes state-of-the-art security that scrambles the information you enter and posts your credit information to our secure server. Experience has proven to us that this system is very safe. Most Internet security experts agree that secure online ordering is as safe or safer than using your credit card at local establishments or mail order companies.